Privacy policy.

What data we use

While using Squads, we may collect the following data:

• Location: If you enable location sharing, we share your location with other Squads users, at the level you choose for them, to help you find each other. We also keep a log of the resorts you visit, and your last exact position for 72 hours in case of an emergency. Details below.
• Email address: If you sign in with Apple or Google, we receive the email address that provider gives us (including an Apple "Hide My Email" relay address if you choose one). We use it to identify your account and to reach you about your account.
• Date of birth: We ask for it once, when you set up your account, so we can check that you're at least 13. Details below.

Your date of birth

You must be at least 13 to use Squads, so we ask for your date of birth when you set up your account.

• What we collect: the birthdate you enter.
• Why: It's required for us to check your age since the app includes social features, including messaging and user-created content.
• Who sees it: no one, it's never shown to anyone else or used in the app.
• If you're under 13: the account is blocked and can't use Squads. You can still sign out or delete the account from the block screen, and you can write to support@heysquads.com if the date was entered wrong.
• Deletion: it's deleted with the rest of your account when you delete your account.

Location

When you turn on location sharing, Squads uses your phone's location to show other Squads users where you are, so you can find each other. We also use it to suggest nearby mountains. You choose who sees what, and you can turn sharing off at any time.

• Your exact location is shared only when you grant it: nobody sees your exact location unless you grant it to them, and a grant never lasts more than 24 hours. You can grant it to a specific person, to a squad you belong to, or to the participants of an Event you take part in, and you can end a grant at any time. Your exact location is never shared publicly.
• Events have a range: a grant to an Event, or to a squad while that squad has an upcoming Event, covers you only while you're within 25 miles of the Event's location. Beyond that, they see that you're out of range.
• What everyone else sees: at most the area of the resort you're at, or just the resort's name. When you're not at a resort, that's the name of a nearby town. You pick one level for your friends and one for everyone else, and people who aren't your friends can be shown nothing at all.
• Other people never see a trail: other people are only ever shown your most recent location, never a trail of where you've been. The one exception is that your friends' Home feed can show when you arrived at a resort.
• When you stop sharing: the location we show to other people is removed as soon as you stop sharing.
• If your phone goes quiet: if your updates stop without you stopping sharing, for example because your phone loses signal, people who could see your location see it marked as last seen, with its age. It's removed automatically one hour after your last update.
• Exact coordinates: apart from the emergency last-known location described below, your exact coordinates are stored only while a grant is active.
• Locations sent in chat: a location you choose to send as a chat message is shared with that conversation and stays there like any other message. The limits above don't apply to it.

Your trip log

We keep a log of the resorts you visit, so you can look back on your days on the mountain.

• What it holds: a resort and a date, one entry per resort per day. It doesn't hold coordinates or where you were on the mountain. With each entry we record how it was added and when.
• How an entry is added: when you check in at a resort, when your location updates place you at a resort for at least ten minutes while you're sharing your location, or when you add one yourself. A shorter visit leaves only a pending note of the resort and the day, which is never shown to anyone and is deleted within three days.
• Who sees it: only you, with three exceptions. If you name another rider as a companion on a trip, that rider can see that you named them, with the resort and the date, and can remove themselves. If you add a trip to a squad's log, the members of that squad can see it there. If you host or are going to a squad's Event at that resort on that day, the trip is added to that squad's log, and you can remove it.
• Suggestions: we may suggest you as a companion to a friend, a member of one of your squads, or someone in the same Event who logged the same resort on the same day in the last 14 days, and only where that person can already see which resort you're at through your sharing preferences or the Event's list of who is going.
• How long we keep it: until you delete the entry or delete your account.
• Your controls: you can delete any entry, and you can turn off automatic logging at any time in your settings. Entries already logged stay until you delete them.
• When it starts: only after you accept the version of the Terms of Service that describes it (version 5).

Meeting spots and photos you contribute

You can suggest a meeting spot at a resort and add photos of a spot. Squads staff review every suggestion and photo before anyone else can see it.

• What we keep: for a spot, the name, type and map position you give it; for a photo, the image. With each we record that you sent it, when, and the review decision.
• Before review: only you and Squads staff can see it.
• Once approved, it's public: every Squads user can see an approved spot or photo, with your handle shown as the person who added it. People you've blocked, and people who've blocked you, don't see your spots and photos.
• If it's not approved or is taken down: it stops being shown to anyone, but we keep it and its record so a review can be reversed and a takedown can be checked later. There's currently no time limit on how long we keep these.
• Your controls: you can withdraw a suggestion while it's waiting for review, and delete any photo you added, whatever its review state. Deleting a photo removes it.
• If you delete your account: your photos are deleted, and so are your suggestions that were never approved. Spots that were approved stay, because other riders' Events and photos may use them, but your handle is no longer shown on them.

Emergency last-known location

Squads is not a rescue service, and nobody monitors your location. But if you don't come home, the last place your phone reported can help the people looking for you.

• What we keep: while you're sharing your location, the most recent exact position your phone reported, with its time, its accuracy, and the resort or town it falls in, whether or not you've granted anyone your exact location. It's one position, not a history: each new update replaces it.
• How long: it's deleted 72 hours after it was reported. Stopping sharing doesn't delete it sooner.
• Who sees it: no other rider, ever.
• Who can look it up: Squads staff, and only in response to an emergency request about a risk to your life or safety from search and rescue, law enforcement, or ski patrol. We may give it to that agency. Every lookup is recorded with who made it and why, and that record, which doesn't contain the position, is kept after the position is deleted and after your account is deleted. We don't use it for anything else unless the law requires us to disclose it.
• No guarantee: there may be no position on file, it may be hours old or inaccurate, and we can't promise a lookup will be possible or made in time. In an emergency, call ski patrol or 911.
• Your controls: this is on by default. You can turn it off at any time in your location sharing settings, which deletes the stored position immediately. It's also deleted when you delete your account.
• When it starts: only after you accept the version of the Terms of Service that describes it (version 5).

What we don't do

• We never sell your data, and we don't rent, trade, or monetize it.
• No advertising trackers, no ad networks, no ad profiles, and no data brokers.
• We use exactly one third-party analytics provider — Google Analytics, on the heysquads.com website only. It is named and described under "Website analytics" below, and it is the only outside company that receives anything about your use of Squads that we chose to send.

Website analytics

The heysquads.com website uses Google Analytics to understand how visitors use the site. It collects standard usage information, such as the pages you view, your browser and device type, and an approximate location based on your IP address. Analytics cookies are set only if you accept the banner shown on your first visit, and we don't use this data for advertising. The iOS and Android apps contain no analytics.

Data we do keep

Account info (handle, display name, email address, profile photo, hashed password if you set one, date of birth), the events you create or RSVP to, your trip log (resort and date, until you delete it), the meeting spots and photos you contribute (including ones that were not approved or were taken down, with no time limit yet), while you share, the most recent location we show to other people (replaced on every update, and removed when you stop sharing or one hour after your last update), and your emergency last-known location (one exact position, replaced on every update, deleted after 72 hours or when you turn it off).

Account deletion

You can choose to delete your account at any time. In the iOS or Android app: Settings → Delete account. If you can't get into the app, email support@heysquads.com from the address on the account and we'll delete it for you. Your personal data — email address, name, profile photo, date of birth, location, trip log, meeting spot photos and suggestions that were never approved — is erased as soon as you confirm, and in every case within 24 hours. Meeting spots of yours that were approved stay, without your handle. If Squads staff ever looked up your emergency last-known location, the record that the lookup happened is kept; it doesn't contain the position.

Who we are

Squads is operated by Faceted LLC, a Colorado limited liability company. Squads is a trade name of Faceted LLC.

Faceted LLC
1500 N Grant St Ste R
Denver, CO 80203
United States